In June of 2018, A2LA initiated a new system for third-party assessment organizations (3PAOs) seeking to become FedRAMP accredited. Under this system, any organization seeking to become an accredited 3PAO must first become accredited to A2LA’s Cybersecurity Inspection Body Program. Organizations accredited to this program will spend approximately one year demonstrating their adherence to the requirements of the cybersecurity program before opting to transition to the FedRAMP program. This two-step process serves to first establish a level of more generalized technical competence in the cybersecurity field before organizations are considered for the more specialized FedRAMP program. We are pleased to announce that San Francisco-based information security company Securisea is the first company to achieve FedRAMP accreditation through this newly implemented A2LA process.
In 1875, representatives of 17 nations gathered in Paris, France to sign the Metre Convention: an agreement that was designed to take measurement standardization out of the hands of any one specific nation. As part of this agreement, the International Bureau of Weights and Measures (BIPM) was created and formalized. The primary role of the BIPM is to standardize and coordinate systems and units of measure around the world, and the BIPM’s significance in the world of science and global trade has grown exponentially over the last 145 years. May 20th of every year, the anniversary of the Metre Convention, is now designated as World Metrology Day, and is used as an opportunity to inform the public of the critical role measurements and measurement consistency plays in the modern world.
Over the course of the last year, a dedicated team of A2LA employees were entrusted with the task of identifying and codifying a set of core values that capture A2LA’s ideals and provide a benchmark for our future endeavors. The five-person group included members from several different A2LA departments, to help lend a diverse perspective to the process. “The values chosen are meant to exemplify A2LA’s culture and what makes our company unique.” Explained Ashley Kamauf, A2LA’s Inspection Body Program Manager and a member of the team responsible for developing the core values. “It was emphasized that the values should not be aspirational, but rather a formal documentation of how we are already operating."
This week marks one month since the official launch of the A2LA Customer Care Department, and the last entry in our series profiling our attentive and dedicated Customer Care Representatives. Andy Randolph, the most recent of our four hires for the department, shared some information about himself and his experience with A2LA so far.
Welcome五星彩票 back to the A2LA Customer Care Department profile series, helping you get to know the clever and talented people who are hard at work making A2LA’s newest department the best it can be. Join us as we get to know the subject of this week’s profile: Frank Matthews.
The A2LA Customer Care Department has been hard at work over the last two weeks responding to customer inquiries, growing their knowledge of accreditation concepts, and collaborating with other departments to deliver the best customer experience in the industry. This week, as part of the department launch, we are continuing our four-part series individually profiling A2LA’s new customer care representatives. Clinterria Jones kindly shared some information about herself for the blog.
Oneworld Accuracy, a Vancouver-based proficiency testing provider, recently contacted A2LA with a request to expand their scope of accreditation to cover their newly developed COVID-19 proficiency testing program under ISO/IEC 17043. Due to the severity of the ongoing coronavirus pandemic, A2LA and Oneworld Accuracy immediately began working together to complete the scope expansion on an accelerated timeline, and the new scope was issued on April 17th. Proficiency testing (commonly called external quality assessment or EQA in the clinical realm) evaluates the analytical performance of participants by comparing it to pre-established clinical criteria via interlaboratory comparison. This process is critical to ensuring accurate laboratory testing methods and reliable test results. Oneworld Accuracy’s COVID-19 program is uniquely positioned to play a key role in the global effort to control the spread of coronavirus.
Earlier this month, A2LA announced the official launch of our Customer Care Department, a full-time team dedicated to supporting A2LA accreditation officers as they serve our valued customers. Over the course of the next several weeks, A2LA will be profiling each of our new customer care representatives to highlight their accomplishments, welcome them to A2LA, and help customers get to know them. This week, Customer Care Representative Conor Morrissey has the spotlight.
A2LA has always been committed to exemplary customer care, providing reliable and attentive support through everything from the most routine to the most exceptional circumstances. Over the course of the last several months, A2LA has been developing and implementing a new four-person Customer Care Department. As we evaluated our organization’s objectives throughout 2019 and codified our new core values, it became clear that adding full-time customer care staff to our team would benefit both our current and future customers.
Two members of the A2LA staff, Kelsey Roberts and Steve Medellin, had the opportunity to attend the grand opening of TÜV Rheinland’s new furniture testing laboratory near Grand Rapids, Michigan on March 5th, 五星彩票. The event included a tour of the facility, demonstrations of TÜV Rheinland’s testing equipment and methods, and presentations by both TÜV Rheinland staff and David Panning of BIFMA.